The shipping rates are fixed for all order. Shipping is done by third party.
You may return most new, unopened items within 5 days of delivery for a full refund. We pay the return shipping costs ONLY if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item simply chose the way you like :
1- Login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
2- Call us in our working hours, we are glad to help you.
You should expect to receive your refund in the same time of giving your package to the return shipper. Also you should pay the return shipper fees.